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Locations and Contacts

Locations and Contacts

Mayflower Brighton
7 Centre Road
Brighton East VIC 3187
ABN 57 004 507 644

T: 03 9591 1100
F: 03 9593 1248
E: info@mayflower.org.au 

On site:

  • Residential Aged Care
  • Home Care Administration
  • Independent Seniors Living
  • Corporate Office 

Mayflower Macleod
Highview Crescent
Macleod VIC 3085
ABN 73 130 299 544

Via Brighton
T: 03 9591 1100
F: 03 9593 1248

On site:

  • Independent Seniors Living

Mayflower Reservoir
56 Elliot Street
Reservoir VIC 3073
ABN 73 130 299 544

T: 03 9460 2480
F: 03 9462 3695

On site:

  • Residential Aged Care
  • Independent Seniors Living

Feedback and Complaints

The Mayflower Group is committed to providing high quality care and meeting the needs of our residents.  We value feedback from residents, staff and visitors – including complaints – as we view your input as an opportunity to improve our services. We take all feedback seriously and treat it confidentially, and sensitively.

We aim to address your concerns as quickly as possible. Where appropriate, we will investigate your complaint to understand what happened and why, and to find ways to prevent it from happening again. We will keep you informed about the progress of your complaint along the way if you provide us with your name, contact number and/or email address.

Feedback or a complaint can be done at one of our sites, in person or on a form lodged in the box provided, or by completing and submitting the online form below:

Feedback Form

  • Suggestion Compliment Complaint Other

External Complaint Mechanisms

Mayflower will always try and resolve any complaint as quickly and fairly as possible. We encourage anyone that has a complaint to raise it with us in the first instance.

If you do not feel comfortable raising a complaint directly with us or continue to be dissatisfied after raising your concern with us, assistance is available as follows:

  • Aged Care Advocacy: a free and confidential service promoting the rights of aged care recipients. Phone 1800 700 600.

Aged Care Complaints Scheme: a free and confidential service for anyone to raise a complaint about Australian Government subsidised aged care. Phone 1800 550 552.