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COVID-19 (Novel Coronavirus)

COVID-19 (Novel Coronavirus)

Updated: 8 April 2020

Mayflower is taking every precaution to ensure the health and wellbeing of residents, clients and staff in light of the spread of COVID-19 (Novel Coronavirus).

Mayflower has implemented strict protocols and robust infection control measures at all of our facilities to reduce the risk of COVID-19 to residents, clients and staff, in line with expert guidance and advice, including from the Commonwealth Department of Health and the Victorian Department of Health and Human Services.

No Mayflower residents or staff have tested positive for COVID-19 at this time.

The situation with regard to containment recommendations for COVID-19 is evolving daily. We aim to be as transparent and proactive as possible during this time and would like to reassure our residents, families and friends that we will continue to provide the best of care.

Aged Care

All Mayflower aged care homes have entered into a preventative lockdown period.

This means that no visitors will be permitted. We understand that there will be some exceptional circumstances where visitors can still arrange to attend the home (for example, end of life care). If you need to arrange a visit, please call the facility and speak to the Executive Officer, Aged Care or their delegate.

The lockdown will remain in place while the risk to residents remains. We continue to monitor this situation closely and will keep you informed as the situation develops.

We understand that this is a very difficult time for families and their loved ones. We would like to assure you that the wellbeing and safety of our residents, clients and staff remains our top priority and we are doing everything we can to provide the best of care.

We are very aware of the importance of keeping you connected with your loved ones, as well as ensuring that they are not socially isolated during this period.

Some of the actions we have taken include:

  • Increasing our use of technology. Our facilities have a number of mobile tablets to make video calls. Residents are also welcome to use their own smart phones, laptops or mobile tablets to connect with family and friends. If you would like to book a time to video conference with your loved one, please contact your lifestyle coordinator.
  • Identifying key staff to focus on facilitating daily contact between residents and their loved ones.
  • Developing new lifestyle programs including visits from our ice cream van, activity packs and one on one games.
  • Encouraging residents to participate in exercise activities such as small walking groups, and online engagement activities including our music memories program and Dementia Australia’s “A Better Visit App”.
  • Planning for a new ‘tools down’ program. All staff will be asked to stop their normal routines for 15 minutes and visit a resident for a chat.

Independent Living Units

All ILU residents have been asked to consider self-isolation, in line with Government advice.

Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, compromised immune systems or other chronic medical condition are more vulnerable and at risk from COVID-19.

We encourage you to read the latest Government fact sheet providing information and advice for older Australians. It outlines the COVID-19 facts and the measures you can take to help protect yourself, your family and friends.

Residents living in Mayflower independent living units are asked to continue to follow the infection control guidelines as directed by the facility staff. This includes the postponement of all group activities at Mayflower, social distancing and good hygiene practices. You must inform staff if you are feeling unwell.

Home Care

Mayflower will continue to provide your home care support as appropriate and in consultation with our clients. We encourage to read the latest Government fact sheet providing information and advice for older Australians and recommend self-isolcation, in line with Government advice.

If you have recently been unwell, been in contact with someone who is unwell, have symptoms of respiratory illness (e.g. fever, cough, shortness of breath, sore throat, muscle and joint pain, or tiredness/exhaustion, or have been in contact with a confirmed case of COVID-19) please inform our Home Care team immediately on 9591 1296 so they can reschedule your service if needed.

If you have been in contact with a confirmed case of COVID-19 you must self-isolate.

How you can help stop the spread of COVID-19

  • Wash your hands well with liquid soap and water or alcohol-based hand rub regularly.
  • Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately and wash your hands.
  • Practice social distancing (avoid handshakes or kissing, and keep 1.5m distance from other people).
  • Self isolate if you are unwell.

Other prevention measures

In addition to staff training and self isolation requirements, Mayflower has implemented social distancing strategies, and additional touch point cleaning. Resident lifestyle activities will be designed around 1:1 and small group activities where distance between residents is able to be achieved.

We understand that residents and their families will have concerns at this time, and we want to assure you that we are continuing to provide the best care to your loved ones.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website.

We continue to monitor this situation very closely, and will keep our residents and families informed.

If you have any queries, we encourge you to read our frequently asked questions, or contact us on 9591 1100 or at

Letters to residents, clients and families are provided below:

7/8 April

31 March

23/24 March

For more information:

Information sheet for Residents of Residential Care Services and for Family Members

Influenza vaccinations and residential aged care