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COVID-19 (Novel Coronavirus)

COVID-19 (Novel Coronavirus)

Updated 8 August

The health and wellbeing of our community remains our top priority.

We are pleased to report that everyone at Mayflower Brighton remains well, and no staff or residents are exhibiting any symptoms of COVID-19.

We continue to implement our Outbreak Management Plan, following directives from the Victorian Department of Health and Human Services, and in consultation with our Case Manager appointed by the Government.

Residents are comfortable in their rooms and we continue to monitor them closely, with staff making every effort to ensure that they feel safe, secure, happy and engaged.

The Department has advised us that, as our employee was asymptomatic when they tested positive for COVID-19, it is unlikely that they were infectious when they last worked at Mayflower Brighton.

However, all residents are required to remain quarantined in their rooms until testing has been completed and we have received the results. Staff will also continue to wear full PPE. Residents are not required to wear masks but may choose to wear one if they wish.

The Government’s testing team from Sonic Healthcare will attend Mayflower Brighton on Sunday between 8.30am and 5.00pm to test all aged care residents for COVID-19. We are still awaiting a testing date for staff.

We are in close contact with all resident families and representatives, and are providing them with regular updates.

If you have any queries, we encourage you to contact us on 9591 1100 or at covid19@mayflower.org.au.

 

Updated 7 August

Mayflower Brighton Employee Tests Positive for COViD-19

Mayflower Brighton has been in precautionary lockdown following advice that a family member of one of our employees had tested positive for COVID-19.

Unfortunately, we have now been now been advised by the Department of Health and Human Services that this employee has tested positive for COVID-19.  

The employee did not exhibit any symptoms during their last shift on 31 July 2020 when they worked in Rennolds House. The employee is currently isolating in their home.

Mayflower is now in total lockdown and all employees are wearing full personal protective equipment (PPE). We have commenced a deep clean of the facility.

We continue to take this matter very seriously. We have activated our Outbreak Management Plan and are following directives from the Victorian Department of Health and Human Services.

All residents are required to remain in their rooms for the time being. We are increasing staff numbers to help reassure them and keep them informed. We will continue to provide alternative forms of communication to help residents remain in contact with their loved ones.

The government’s COVID-19 response team will be attending Mayflower Brighton to support our team, and they will also provide directions regarding testing of our staff and residents. We are awaiting advice from the Department regarding when this will occur.

We understand that our residents, clients, their loved ones, and all of our staff will be concerned at this time. We want to assure everyone that we are taking every precaution possible, to ensure the health and wellbeing of our community.

We are in the process of contacting residents’ families to discuss the situation and answer any questions they may have.

If you have any queries, we encourage you to contact us on 9591 1100 or at covid19@mayflower.org.au.

 

Updated 4 August

Immediate Family Member of Employee at Mayflower Brighton Tests Positive for COVID-19

Mayflower has taken extensive steps to reduce the risk of COVID-19 to our community.

Last night, we became aware that an immediate family member of one of our staff members who works at our Brighton age care facility in the Rennolds House has tested positive for COVID-19.

It is not yet known if our staff member also has the virus. However, they were advised to get tested immediately and to self-isolate at home.

We are taking this matter very seriously. We have notified the Department of Health and Human Services, and taking every precaution possible, to ensure the health and wellbeing of our community.

All of our staff are screened for COVID-19 symptoms on arrival at our facilities and are required to sign a declaration regarding their health and any exposure to COVID-19.

Anyone exhibiting symptoms or who does not satisfy the screening test is not allowed to enter the facility. The staff member did not exhibit any symptoms during their last shift 4 days ago, on 31 July 2020.

The Department of Health and Human Services has advised that they consider our staff and residents in Rennolds House to be casual contacts and are not a high risk, however we are taking full precautions until we have the results of the close contact.

We have isolated residents living in Rennolds House, and have notified staff who have had recent contact with the staff member.

We have closed all communal areas in Rennolds, and residents are quarantined in their rooms for the time being, to help keep them safe. Staff are wearing full Personal Protective Equipment and are trained in its use.

We are also undertaking extensive cleaning throughout our facility.

We are continuing to closely monitor the health of our residents, clients, and staff, and testing anyone with symptoms of COVID-19.

We are in the process of contacting all family members of aged care residents living in Rennolds House at Mayflower Brighton to answer any questions they may have. 

We understand that our residents, clients, their loved ones, and all of our staff will be concerned at this time. We want to assure everyone that we are taking every precaution possible, to ensure the health and wellbeing of our community. You can read more about these precautions in our 31 July update below. 

Resident at Mayflower Macleod Retirement Village Tests Positive for COVID-19

A resident at Mayflower Macleod Retirement Village has tested positive for COVID-19.

The resident is currently in hospital in a stable condition, with appropriate medical support and care.

We are following the advice and guidance of the Department of Health and Human Services which has commenced contact tracing.

We believe the risk to residents is low, as communal areas in the village have been closed for some time, residents live independntly in villa units, and have had limited contact with others over recent weeks.

We have contacted all residents living at the village, and are increasing our welfare checks and support.

 

Updated 31 July

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. The wellbeing of our residents, clients and staff remains our top priority as we continue to work to balance the physical and emotional needs of those in our care.

We understand that media coverage about the impact of coronavirus on aged care homes is distressing, and Mayflower wants to reassure you of the steps we are taking to protect the health and wellbeing of our community.

Mayflower has had strict protocols and robust infection control measures in place to reduce the risk of COVID-19 to our community since March.

We also have a sound outbreak plan in place, which we are continuously reviewing, taking into account the latest expert advice and learnings from the experiences of other aged care providers.

Aged Care

Current measures in place to protect our aged care communities include:

  • Stringent visitor restrictions and precautions. All Mayflower’s aged care homes are currently closed to visitors as a precautionary measure, except for essential care and compassionate reasons, such as end of life care. The restrictions will remain in place while the risk to residents remains. We continue to monitor this situation closely.
  • Daily screening of staff. We are temperature screening all staff, contractors and essential visitors and requiring a signed and truthful declaration regarding their health and any possible exposure to COVID-19, every time anyone attends a facility or service.
  • Careful monitoring of residents. We are carefully monitoring the health of aged care residents, including regular temperature checks, and are testing and isolating any resident showing any symptom of COVID-19. This has been an ongoing process since March.
  • Enabling a single site workforce. We have put in place measures to ensure our employees are only working at one facility. Mayflower has a commitment to our staff we are working hard to ensure that they are not disadvantaged. We are also avoiding the use of agency staff wherever possible.
  • Limiting movement across our homes. We are rostering staff so that they work in the same house, wherever possible, to reduce the potential risk of spread of infection. Residents are also required to stay within their house. This limits interaction between residents and employees from different areas of the home and supports infection control.
  • Using Personal Protective Equipment (PPE). Surgical face masks are being worn by all staff, contractors and essential visitors in addition to the hygiene and infection control practices that are in place. In the event of a potential COVID-19 exposure, full PPE is being worn. Staff have been trained in the appropriate use of PPE and are being regularly checked for competency.
  • Rigorous cleaning and infection control. We have increased our cleaning staff to support additional cleaning and infection control processes across our facilities with a focus on frequent and rigorous hygiene and touch point cleaning.
  • Social distancing strategies. Mayflower implemented strict social distancing strategies across our homes in March. Appropriate individual care is being delivered, and staff are reducing contact and maintaining a distance from clients where possible. Resident lifestyle activities are designed around 1:1 and small group activities where social distancing can to achieved.
  • Increased staff communication and training. We have increased our training and communication with our staff to ensure they continue to adhere to the highest standards of infection control and are equipped to manage any potential outbreak. This includes face to face training on the correct use of PPE. Staff are receiving regular reminders about their obligations in relation to COVID-19 risk, including the need to immediately self-isolate if they have any possible exposure to, or symptoms of, COVID-19.
  • Resident engagement. Protecting residents’ emotional welling is as important as protecting their health. We have increased our lifestyle and care team to ensure that we can deliver more small group and one-on-one activities, as well as having staff available to help residents connect with their loved ones through video calls. Lifestyle staff are allocated to specific houses to ensure that there is continuity of staff and that staff are not working across multiple houses.

Retirement Living

Current measures in place to protect our retirement living communities include:

  • Providing advice and guidance. Our retirement village residents are receiving regular communications from Mayflower on the latest updates on COVID-19, the actions we are taking, and how we can support them. Residents have been asked to take extra precautions to protect themselves from COVID-19 and are strongly encouraged to self-isolate. They are required to follow infection control guidelines as directed by the facility staff, and to contact Mayflower immediately should they feel unwell.
  • Social distancing strategies. We have cancelled all village activities in group settings, closed most community facilities and are actively educating our residents about the importance of social distancing to protect themselves against the virus. Our staff are minimising face to face contact and maintaining a distance from residents where they can.
  • Welfare checks. The Mayflower team is undertaking regular welfare checks of our village residents, providing emotional support, and encouraging residents to stay connected with families and friends through technology, to keep active, and to seek help where needed.
  • Additional support. Mayflower is offering additional support services to retirement village residents such as assistance with shopping, errands and technology, to help them to self-isolate, and maintain their emotional wellbeing.

Home Care

Current measures in place to protect our home care clients include:

  • Daily screening of staff. We are temperature screening all staff, requiring a signed and truthful declaration regarding their health and any possible exposure to COVID-19, every day they come to work.
  • Providing advice and guidance. Our home care clients are receiving regular communications from Mayflower on the latest updates on COVID-19, the actions we are taking, and how we can support them. Clients have been asked to take extra precautions to protect themselves from COVID-19 and are strongly encouraged to self-isolate.
  • Using Personal Protective Equipment (PPE). Surgical face masks are being worn by all home care staff when providing care, in addition to the hygiene and infection control practices in place. Staff have been trained in the appropriate use of PPE and are being regularly checked for competency.
  • Social distancing strategies. Our staff are practicing social distancing strategies, minimising contact and maintaining a distance from residents where they can.
  • Screening of clients. Home care clients are asked a series of questions prior to staff entering their home, or by phone before arriving - about their heath and any possible exposure to COVID-19. Mayflower staff also ask about any interaction clients have had with other people, and the time spent with them, as well as any places they have visited, so we can ascertain the potential risk to our staff, other clients, and our broader community. We require home care clients to notify Mayflower immediately if they are unwell or have been in contact with someone who is unwell so their services can be rescheduled if needed.
  • Adjusting services. We are continually working with clients to review and adjust their services to help protect them from the virus. This includes doing their shopping and errands, instead of escorting them, and providing additional wellbeing checks.

We understand that residents, clients, families and staff will have concerns at this time, and we want to assure you that we are continuing to provide the best care.

Residents and clients remain in remarkably good spirits and are appreciative of the efforts that our staff are making to keep them safe, happy and engaged.

Residents remain free to move around our homes and are able to enjoy time outdoors when the weather allows. They also continue to enjoy small group activities and interactions with other residents and our staff.

We will continue to support and encourage video calls and other connections through technology. We also continue to support compassionate visits for residents and families with particular needs.

If you feel that you need compassionate access, please contact your Executive Officer – Aged Care or email covid19@mayflower.org.au.

We understand that it has been an incredibly difficult year. We would like to assure you that we are doing everything we can to support the wellbeing and safety of our residents, clients and staff, and this aim remains our top priority.

We continue to monitor this situation closely and are hopeful that the virus can be contained in the next few weeks.

If you have any queries, we encourage you to contact us on 9591 1100 or at covid19@mayflower.org.au.

 

Updated: 8 July

Visitor Access

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. The wellbeing of our residents, clients and staff remains our top priority.

We are deeply concerned at the recent spike in coronavirus cases, and the return to Stage 3 restrictions provides a sombre reminder of the insidious nature of this virus.

We have continually reviewed our precautions in line with the latest government advice and taking into account the current status of the pandemic, along with feedback from clients, residents and their loved ones.

We have been prudent and cautious in adjusting our visitor access, working hard to balance the emotional and physical needs of those in our care.

This vigilance has been key to keeping the virus out of our communities. 

Given the escalating situation, all Mayflower age care homes are now closed to visitors, with a view to reopening the facilities on Tuesday 21 July, if the virus is able to be contained.

We are increasing our staff numbers once again, to ensure that residents remain connected and engaged within the home and with those that they love.

Residents remain free to move around our homes and are able to enjoy time outdoors when the weather allows. They also continue to enjoy small group activities and interactions with other residents and our staff.

We will continue to support and encourage video calls and other connections through technology. We also continue to support compassionate visits for residents and families with particular needs.

If you feel that you need compassionate access, please contact your Executive Officer – Aged Care or email covid19@mayflower.org.au.

We continue to closely monitor resident’s health and are testing any resident with symptoms of coronavirus. We also continue to temperature screen all staff prior to entering Mayflower and are requiring a signed declaration regarding their health and any exposure to the virus.

We understand that it has been an incredibly difficult year. We would like to assure you that we are doing everything we can to support the wellbeing and safety of our residents, clients and staff, and this aim remains our top priority.

We continue to monitor this situation closely and are hopeful that the virus can be contained in the next few weeks.

 

Updated: 29 June

Visitor Access

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. The wellbeing of our residents, clients and staff remains our top priority as we continue to work to balance the physical and emotional needs of those in our care.

We are deeply concerned at the recent spike in coronavirus cases, and continue to monitor the situation closely, taking into account the latest advice.

The Victorian Government has identified high risk areas with significant local transmission rates and is now conducting a COVID-19 Suburban Testing Blitz in the highest risk suburbs.

High risk suburbs include Keilor Downs, Broadmeadows, Maidstone, Albanvale, Sunshine West, Hallam, Brunswick West, Fawkner, Reservoir and Pakenham.

Taking into account the escalating situation, Mayflower aged care homes in high risk suburbs, including Mayflower Reservoir, will be closing to visitors today.

We are also asking anyone who lives or works in the high risk areas to limit or stop visits to Mayflower facilities for the time being, if possible.

We continue to offer four visiting sessions at Mayflower Brighton each day, with a limited number of visitors allowed to enter Mayflower at any one time. One hour visits will be scheduled at 9.30am, 10.30am, 2.30pm and 3.30pm each day.

From Monday 6 July, visiting hours at Mayflower Brighton will be from 10am – 12pm, and 2pm – 4pm. Residents may enjoy a maximum of two visitors per visit for no longer than a total of two hours per day.

Visits should be booked directly with the facility.

We understand the importance of connections to your loved ones and we will continue to support and encourage video calls and other connections through technology.

We also continue to support compassionate visits for residents and families with particular needs. If you feel that you need compassionate access, please contact your Executive Officer – Aged Care or email covid19@mayflower.org.au.

Please note that some residents may choose not to have any visitors so they that can continue to reduce their risk of exposure to COVID-19.

We ask that everyone take this situation as seriously as we do. The best thing you can do to protect yourselves and our community is to maintain social distancing, practice excellent hand hygiene, and get tested and stay home if you have any symptoms.

Please following our safe visiting guidelines when visiting Mayflower:

  • All visits to Mayflower aged care homes must be pre-booked
  • Do not visit if you are unwell in anyway
  • Children under 16 are not permitted (except in compassionate circumstances)
  • If your temperature is greater than 37.5 degrees, you will not be permitted entry
  • You must provide evidence of 2020 flu vaccination
  • Clean and sanitise your hands before entry and during your visit
  • Social distancing must always be adhered to during your visits (1.5 metres)

For more information please contact our facilities, or email covid19@mayflower.org.au

 

Updated: 11 May

Increased Visitor Access Effective Monday 11 May

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. The wellbeing of our residents and staff remains our top priority as we continue to work to balance the physical and emotional needs of those in our care.

While we remain deeply concerned about the risks of COVID-19 entering our homes, we also understand the importance of connections to your loved ones.

As such, Mayflower will commence limited visiting hours effective Monday 11 May.

We believe that increasing our visitation incrementally will allow us to best manage risk, monitor our progress, and identify any further actions that we need to take so that we can expand our visiting hours over time, assuming that the current situation continues to improve.

We will offer four visiting sessions every day, with a limited number of visitors allowed to enter Mayflower at any one time. One hour visits will be scheduled at 9.30am, 10.30am, 2.30pm and 3.30pm each day. Visits will need to be booked directly with the facility.

Please note that some residents may choose not to have any visitors so they that can continue to reduce their risk of exposure to COVID-19.

Connections through technology will continue to be available for residents and families, as well as compassionate visits for residents and families with particular needs.

If you feel that you need compassionate access, please contact your Executive Officer – Aged Care or email covid19@mayflower.org.au.

 

Updated: 24 April

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. This includes closely monitoring our residents and staff, social distancing strategies, rigorous cleaning and infection control processes, and stringent visitation restrictions.

This vigilance has been key to keeping the virus out of our homes as we continue to do what is necessary to protect the health and wellbeing of those in our care.

No Mayflower residents, clients or staff have tested positive for COVID-19 at this time. 

We continue to review and reassess our response to COVID-19, in line with expert guidance and advice. As such, we are taking recent comments by Prime Minister Scott Morrison regarding aged care visitor restrictions very seriously.

We are very much aware of the impacts of visitor restrictions on our residents, families and staff. While this was never an easy decision to make, we have always sought to strike the right balance between physical safety and social connection for those in our care.

We are very pleased to see the COVID-19 curve flattening, and we are monitoring the situation very closely, with the view to re-opening our homes as soon as possible. We are rapidly planning how we can best achieve this, while minimising the risk to our community. 

In the meantime, we are doing everything we can to support our residents’ emotional health, and are incredibly proud and grateful to our wonderful team of staff, who have adjusted to a very challenging situation with care, compassion and grace.

If you would like to see what our residents and staff have been up to over recent weeks, please connect with us through the many stories and pictures we have on Facebook. Simply visit www.facebook.com/themayflowergroup and hit the ‘like’ button.

 

Updated: 8 April 2020

Mayflower is taking every precaution to ensure the health and wellbeing of residents, clients and staff in light of the spread of COVID-19 (Novel Coronavirus).

Mayflower has implemented strict protocols and robust infection control measures at all of our facilities to reduce the risk of COVID-19 to residents, clients and staff, in line with expert guidance and advice, including from the Commonwealth Department of Health and the Victorian Department of Health and Human Services.

No Mayflower residents or staff have tested positive for COVID-19 at this time.

The situation with regard to containment recommendations for COVID-19 is evolving daily. We aim to be as transparent and proactive as possible during this time and would like to reassure our residents, families and friends that we will continue to provide the best of care.

Aged Care

All Mayflower aged care homes have entered into a preventative lockdown period.

This means that no visitors will be permitted. We understand that there will be some exceptional circumstances where visitors can still arrange to attend the home (for example, end of life care). If you need to arrange a visit, please call the facility and speak to the Executive Officer, Aged Care or their delegate.

The lockdown will remain in place while the risk to residents remains. We continue to monitor this situation closely and will keep you informed as the situation develops.

We understand that this is a very difficult time for families and their loved ones. We would like to assure you that the wellbeing and safety of our residents, clients and staff remains our top priority and we are doing everything we can to provide the best of care.

We are very aware of the importance of keeping you connected with your loved ones, as well as ensuring that they are not socially isolated during this period.

Some of the actions we have taken include:

  • Increasing our use of technology. Our facilities have a number of mobile tablets to make video calls. Residents are also welcome to use their own smart phones, laptops or mobile tablets to connect with family and friends. If you would like to book a time to video conference with your loved one, please contact your lifestyle coordinator.
  • Identifying key staff to focus on facilitating daily contact between residents and their loved ones.
  • Developing new lifestyle programs including visits from our ice cream van, activity packs and one on one games.
  • Encouraging residents to participate in exercise activities such as small walking groups, and online engagement activities including our music memories program and Dementia Australia’s “A Better Visit App”.
  • Planning for a new ‘tools down’ program. All staff will be asked to stop their normal routines for 15 minutes and visit a resident for a chat.

Independent Living Units

All ILU residents have been asked to consider self-isolation, in line with Government advice.

Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, compromised immune systems or other chronic medical condition are more vulnerable and at risk from COVID-19.

We encourage you to read the latest Government fact sheet providing information and advice for older Australians. It outlines the COVID-19 facts and the measures you can take to help protect yourself, your family and friends.

Residents living in Mayflower independent living units are asked to continue to follow the infection control guidelines as directed by the facility staff. This includes the postponement of all group activities at Mayflower, social distancing and good hygiene practices. You must inform staff if you are feeling unwell.

Home Care

Mayflower will continue to provide your home care support as appropriate and in consultation with our clients. We encourage to read the latest Government fact sheet providing information and advice for older Australians and recommend self-isolcation, in line with Government advice.

If you have recently been unwell, been in contact with someone who is unwell, have symptoms of respiratory illness (e.g. fever, cough, shortness of breath, sore throat, muscle and joint pain, or tiredness/exhaustion, or have been in contact with a confirmed case of COVID-19) please inform our Home Care team immediately on 9591 1296 so they can reschedule your service if needed.

If you have been in contact with a confirmed case of COVID-19 you must self-isolate.

How you can help stop the spread of COVID-19

  • Wash your hands well with liquid soap and water or alcohol-based hand rub regularly.
  • Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately and wash your hands.
  • Practice social distancing (avoid handshakes or kissing, and keep 1.5m distance from other people).
  • Self isolate if you are unwell.

Other prevention measures

In addition to staff training and self isolation requirements, Mayflower has implemented social distancing strategies, and additional touch point cleaning. Resident lifestyle activities will be designed around 1:1 and small group activities where distance between residents is able to be achieved.

We understand that residents and their families will have concerns at this time, and we want to assure you that we are continuing to provide the best care to your loved ones.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website.

We continue to monitor this situation very closely, and will keep our residents and families informed.

If you have any queries, we encourge you to contact us on 9591 1100 or at covid19@mayflower.org.au.

For more information:

www.health.gov.au/health-topics/novel-coronavirus-2019-ncov

www.dhhs.vic.gov.au/coronavirus

Information sheet for Residents of Residential Care Services and for Family Members

Influenza vaccinations and residential aged care