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COVID-19 (Novel Coronavirus)

COVID-19 (Novel Coronavirus)

Updated: 11 May

Increased Visitor Access Effective Monday 11 May

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. The wellbeing of our residents and staff remains our top priority as we continue to work to balance the physical and emotional needs of those in our care.

While we remain deeply concerned about the risks of COVID-19 entering our homes, we also understand the importance of connections to your loved ones.

As such, Mayflower will commence limited visiting hours effective Monday 11 May.

We believe that increasing our visitation incrementally will allow us to best manage risk, monitor our progress, and identify any further actions that we need to take so that we can expand our visiting hours over time, assuming that the current situation continues to improve.

We will offer four visiting sessions every day, with a limited number of visitors allowed to enter Mayflower at any one time. One hour visits will be scheduled at 9.30am, 10.30am, 2.30pm and 3.30pm each day. Visits will need to be booked directly with the facility.

Please note that some residents may choose not to have any visitors so they that can continue to reduce their risk of exposure to COVID-19.

Connections through technology will continue to be available for residents and families, as well as compassionate visits for residents and families with particular needs.

If you feel that you need compassionate access, please contact your Executive Officer – Aged Care or email


Updated: 24 April

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. This includes closely monitoring our residents and staff, social distancing strategies, rigorous cleaning and infection control processes, and stringent visitation restrictions.

This vigilance has been key to keeping the virus out of our homes as we continue to do what is necessary to protect the health and wellbeing of those in our care.

No Mayflower residents, clients or staff have tested positive for COVID-19 at this time. 

We continue to review and reassess our response to COVID-19, in line with expert guidance and advice. As such, we are taking recent comments by Prime Minister Scott Morrison regarding aged care visitor restrictions very seriously.

We are very much aware of the impacts of visitor restrictions on our residents, families and staff. While this was never an easy decision to make, we have always sought to strike the right balance between physical safety and social connection for those in our care.

We are very pleased to see the COVID-19 curve flattening, and we are monitoring the situation very closely, with the view to re-opening our homes as soon as possible. We are rapidly planning how we can best achieve this, while minimising the risk to our community. 

In the meantime, we are doing everything we can to support our residents’ emotional health, and are incredibly proud and grateful to our wonderful team of staff, who have adjusted to a very challenging situation with care, compassion and grace.

If you would like to see what our residents and staff have been up to over recent weeks, please connect with us through the many stories and pictures we have on Facebook. Simply visit and hit the ‘like’ button.


Updated: 8 April 2020

Mayflower is taking every precaution to ensure the health and wellbeing of residents, clients and staff in light of the spread of COVID-19 (Novel Coronavirus).

Mayflower has implemented strict protocols and robust infection control measures at all of our facilities to reduce the risk of COVID-19 to residents, clients and staff, in line with expert guidance and advice, including from the Commonwealth Department of Health and the Victorian Department of Health and Human Services.

No Mayflower residents or staff have tested positive for COVID-19 at this time.

The situation with regard to containment recommendations for COVID-19 is evolving daily. We aim to be as transparent and proactive as possible during this time and would like to reassure our residents, families and friends that we will continue to provide the best of care.

Aged Care

All Mayflower aged care homes have entered into a preventative lockdown period.

This means that no visitors will be permitted. We understand that there will be some exceptional circumstances where visitors can still arrange to attend the home (for example, end of life care). If you need to arrange a visit, please call the facility and speak to the Executive Officer, Aged Care or their delegate.

The lockdown will remain in place while the risk to residents remains. We continue to monitor this situation closely and will keep you informed as the situation develops.

We understand that this is a very difficult time for families and their loved ones. We would like to assure you that the wellbeing and safety of our residents, clients and staff remains our top priority and we are doing everything we can to provide the best of care.

We are very aware of the importance of keeping you connected with your loved ones, as well as ensuring that they are not socially isolated during this period.

Some of the actions we have taken include:

  • Increasing our use of technology. Our facilities have a number of mobile tablets to make video calls. Residents are also welcome to use their own smart phones, laptops or mobile tablets to connect with family and friends. If you would like to book a time to video conference with your loved one, please contact your lifestyle coordinator.
  • Identifying key staff to focus on facilitating daily contact between residents and their loved ones.
  • Developing new lifestyle programs including visits from our ice cream van, activity packs and one on one games.
  • Encouraging residents to participate in exercise activities such as small walking groups, and online engagement activities including our music memories program and Dementia Australia’s “A Better Visit App”.
  • Planning for a new ‘tools down’ program. All staff will be asked to stop their normal routines for 15 minutes and visit a resident for a chat.

Independent Living Units

All ILU residents have been asked to consider self-isolation, in line with Government advice.

Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, compromised immune systems or other chronic medical condition are more vulnerable and at risk from COVID-19.

We encourage you to read the latest Government fact sheet providing information and advice for older Australians. It outlines the COVID-19 facts and the measures you can take to help protect yourself, your family and friends.

Residents living in Mayflower independent living units are asked to continue to follow the infection control guidelines as directed by the facility staff. This includes the postponement of all group activities at Mayflower, social distancing and good hygiene practices. You must inform staff if you are feeling unwell.

Home Care

Mayflower will continue to provide your home care support as appropriate and in consultation with our clients. We encourage to read the latest Government fact sheet providing information and advice for older Australians and recommend self-isolcation, in line with Government advice.

If you have recently been unwell, been in contact with someone who is unwell, have symptoms of respiratory illness (e.g. fever, cough, shortness of breath, sore throat, muscle and joint pain, or tiredness/exhaustion, or have been in contact with a confirmed case of COVID-19) please inform our Home Care team immediately on 9591 1296 so they can reschedule your service if needed.

If you have been in contact with a confirmed case of COVID-19 you must self-isolate.

How you can help stop the spread of COVID-19

  • Wash your hands well with liquid soap and water or alcohol-based hand rub regularly.
  • Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately and wash your hands.
  • Practice social distancing (avoid handshakes or kissing, and keep 1.5m distance from other people).
  • Self isolate if you are unwell.

Other prevention measures

In addition to staff training and self isolation requirements, Mayflower has implemented social distancing strategies, and additional touch point cleaning. Resident lifestyle activities will be designed around 1:1 and small group activities where distance between residents is able to be achieved.

We understand that residents and their families will have concerns at this time, and we want to assure you that we are continuing to provide the best care to your loved ones.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website.

We continue to monitor this situation very closely, and will keep our residents and families informed.

If you have any queries, we encourge you to contact us on 9591 1100 or at

For more information:

Information sheet for Residents of Residential Care Services and for Family Members

Influenza vaccinations and residential aged care