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Protecting our community from COVID-19

Protecting our community from COVID-19

Mayflower continues to take every precaution to reduce the risk of COVID-19 entering our homes. 

The wellbeing of our residents, clients and staff remains our top priority as we continue to work to balance the physical and emotional needs of those in our care.

We understand that media coverage about the impact of coronavirus on aged care homes is distressing, and Mayflower wants to reassure you of the steps we are taking to protect the health and wellbeing of our community.

Mayflower has had strict protocols and robust infection control measures in place to reduce the risk of COVID-19 to our community since March.

We also have a sound outbreak plan in place, which we have tested and are continuously reviewing, taking into account the latest expert advice.

AGED CARE

Current measures in place to protect our aged care communities include:

Stringent visitor restrictions and precautions

All Mayflower’s aged care homes are currently closed to visitors as a precautionary measure, except for essential care and compassionate reasons, such as end of life care. The restrictions will remain in place while the risk to residents remains. We continue to monitor this situation closely with the aim of commencing the process to reduce restrictions when we return to Stage 3 restrictions, and then gradually increasing visitor access in a careful and measured way, using our booking system to manage the number of people in our homes, taking into account the level of risk in the community at the time.

Daily screening of staff

We continue to temperature screen all staff, contractors and essential visitors we require a signed and truthful declaration regarding their health and any possible exposure to COVID-19, every time anyone attends a facility or service.

Careful monitoring of residents

We continue to carefully monitor the health of aged care residents, including regular temperature checks, and are testing and isolating any resident showing any symptom of COVID-19. This has been an ongoing process since March.

Single site workforce

We have put in place measures to ensure our employees are only working at one facility. This includes our part time, full time and casual employees. We have been actively recruiting to increase our bank of staff to help support our new roster arrangements, and to cover unplanned leave. We are also avoiding the use of agency staff wherever possible.

Limiting movement across our homes

We continue to roster staff so that they work in the same house, wherever possible, to reduce the potential risk of spread of infection.

Using Personal Protective Equipment (PPE)

Surgical face masks and face shields are being worn by all staff, contractors and essential visitors in addition to the hygiene and infection control practices that are in place. N95 masks are also being used where the situation requires. In the event of a potential COVID-19 exposure, full PPE is being worn. Employees are trained in the appropriate use of PPE and are being regularly checked for competency.

Rigorous cleaning and infection control

We continue to implement rigorous cleaning and infection control processes, with a focus on frequent and rigorous hygiene and touch point cleaning, taking into account expert advice from our infection control consultants, HICMR (Healthcare Infection Control Resources), AUSMAT (Australian Medical Assistance Teams), the Federal Department of Health,  the Victorian Department of Health and Human Services, the Aged Care Quality and Safety Commission and the Victorian Aged Care Response Centre.

Social distancing strategies

Mayflower implemented strict social distancing strategies across our homes in March. Appropriate individual care is being delivered, and employees are reducing contact and maintaining a distance from clients where possible. Resident lifestyle activities continue to be designed around 1:1 and small group activities where social distancing can be achieved.

Staff communication and training

We have been delivering increased training and communication with our staff since March to ensure that they continue to adhere to the highest standards of infection control and are equipped to manage any potential outbreak. This includes regular and frequent face to face training on the correct use of PPE and mandatory completion of Monash Online PPE and Hand Hygiene Training. Employees are receiving regular reminders about their obligations in relation to COVID-19 risk, including the need to immediately self-isolate if they have any possible exposure to, or symptoms of, COVID-19.

Resident engagement and exercise

We are working hard to protect residents’ emotional welling as well as their health. We have increased our lifestyle and care team to ensure that we can deliver more small group and one-on-one activities, as well as having staff available to help residents connect with their loved ones through video calls. Residents are getting outside in the fresh air when the weather allows. Our physiotherapy team are also working with residents to ensure that they remain active through regular walks and strength training exercises.

HOME CARE

Current measures in place to protect our home care clients include:

Daily screening of staff

We are temperature screening all staff, requiring a signed and truthful declaration regarding their health and any possible exposure to COVID-19, every day that they come to work.

Using Personal Protective Equipment (PPE)

Surgical face masks are being worn by all home care staff when providing care, in addition to the hygiene and infection control practices in place. Staff have been trained in the appropriate use of PPE and are being regularly checked for competency.

Social distancing strategies

Our staff are practicing social distancing strategies, minimising contact and maintaining a distance from clients where they can.

Screening of clients

Home care clients will be asked a series of questions prior to staff entering your home, or by phone before arriving - about your heath and any possible exposure to COVID-19. Mayflower staff will also ask about your interactions with other people, so we can ascertain the potential risk to our community.

Notification of change in health

We require home care clients to notify Mayflower immediately if you are unwell or have been in contact with someone who is unwell so your services can be rescheduled if needed.

Adjusting services

We are continuing to work with home care clients to review and adjust their services to help protect them from the virus. This includes doing their shopping and errands, instead of escorting them, and providing additional wellbeing checks.

Providing advice and guidance

We will continue to provide regular communications on the latest updates on COVID-19, the actions we are taking, the support we will provide. We recommend that home care clients take extra precautions to protect themselves from COVID-19 and we strongly encourage home care clients to self-isolate at home.

RETIREMENT LIVING

Current measures in place to protect our retirement living communities include:

Welfare checks

The Mayflower team is undertaking regular welfare checks of our village residents, providing emotional support, and encouraging residents to stay connected with families and friends through technology, to keep active, and to seek help where needed.

Social distancing strategies

We have cancelled all village activities in group settings, closed most community facilities and are actively educating our residents about the importance of social distancing to protect themselves against the virus. Our staff are minimising face to face contact and maintaining a distance from residents where they can.

Providing advice and guidance

Our retirement village residents are receiving regular communications from Mayflower on the latest updates on COVID-19, the actions we are taking, and how we can support them. Residents have been asked to take extra precautions to protect themselves from COVID-19 and are strongly encouraged to self-isolate. They are required to follow infection control guidelines as directed by the facility staff, and to contact Mayflower immediately should they feel unwell.

Additional support

Mayflower is offering additional support services to retirement village residents such as assistance with shopping, errands and technology, to help them to self-isolate, and maintain their emotional wellbeing.